Privacy Policy
of betjilly

1 Information We Collect

betjilly collects personal information from you when you register an account, use our platform, contact our support team, or interact with our promotions. We only collect data that is necessary for the purposes described in this Privacy Policy, and we do not collect more information than we need. The categories of personal data we may collect include the following:

1.1 Information You Provide Directly

When you register an account on betjilly or update your profile, we collect the personal details you submit. This includes your full legal name, date of birth, email address, registered mobile number, and your preferred Bangladeshi payment method details (such as your bKash or Nagad number). During the Know Your Customer (KYC) process, we may also collect copies of identity documents such as your Bangladesh National Identity Card (NID), passport, or birth certificate, as well as proof-of-address documentation.

1.2 Information Collected Automatically

When you access betjilly — whether on a desktop browser or a mobile device — we automatically collect certain technical information. This includes your IP address, browser type and version, operating system, device identifier, screen resolution, preferred language settings, and the pages or game screens you visit within our platform. We also collect session data such as login and logout timestamps, duration of play, and navigation paths through the site.

1.3 Transaction and Financial Data

Every deposit, withdrawal, bet, and game result associated with your account is logged in our system. This financial transaction data is essential for account management, dispute resolution, fraud detection, and regulatory compliance. We record transaction amounts in Bangladeshi Taka (৳ / BDT), timestamps, payment method identifiers (e.g., the last four digits of a card or a masked bKash number), and transaction status.

1.4 Communications Data

If you contact our customer support team via live chat or email, we retain records of that correspondence. This includes the content of your messages, the channel used, the date and time of contact, and the resolution outcome. These records help us maintain service quality, train support staff, and resolve any subsequent disputes relating to the same matter.

2 How We Use Your Data

betjilly uses the personal data we collect for clearly defined purposes. We do not use your data in ways that are incompatible with the purposes stated in this Privacy Policy, and we do not sell your personal data to third parties for their own commercial use under any circumstances.

2.1 Account Management and Service Delivery

Your identity and contact data are used to create and maintain your betjilly account, authenticate your identity at login, process your deposits and withdrawals, deliver game and betting services, and communicate important account-related information to you. Without this data, we cannot provide the core services of the betjilly platform.

2.2 Security, Fraud Prevention, and Compliance

betjilly uses technical data, financial data, and identity data to detect and prevent fraudulent activity, money laundering, bonus abuse, and underage gambling. This includes automated systems that flag unusual account behaviour and manual review processes conducted by our compliance team. We are legally obligated to conduct these checks and to retain the resulting records for the periods specified under applicable anti-money-laundering standards.

2.3 Personalisation and Platform Improvement

Usage data collected during your sessions on betjilly allows us to understand how players interact with our platform, which games are most popular among Bangladeshi players, and where the user experience can be improved. This data is primarily analysed in aggregate and anonymised form. Where it is used to personalise your individual experience — for example, surfacing cricket betting markets during BPL season or recommending slots from your preferred game studio — we will rely on your consent or legitimate interest as the legal basis for doing so.

2.4 Marketing Communications

If you have opted in to receive marketing communications from betjilly, we will use your contact data to send you information about promotions, bonuses, new game releases, and seasonal offers relevant to the Bangladesh market. You may withdraw your consent to marketing communications at any time by contacting our support team or using the unsubscribe mechanism included in every marketing email. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out before withdrawal.

3 Legal Basis for Processing

betjilly processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:

• Contractual necessity: Processing required to fulfil our obligations to you under your betjilly account agreement — including account creation, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable laws, including Know Your Customer obligations, anti-money-laundering regulations, age verification requirements, and record-keeping obligations.
• Legitimate interests: Processing carried out for betjilly's legitimate business interests, such as fraud detection, platform security, and service improvement — where those interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, informed consent — principally for direct marketing communications and for certain non-essential cookies and tracking technologies. You may withdraw consent at any time.

Where we rely on legitimate interests as the legal basis for processing, we carry out a balancing test to ensure that our interests do not override your fundamental rights and freedoms. If you would like more information about any specific balancing test, please contact our support team.

4 Data Sharing & Third Parties

betjilly does not share your personal data with third parties except in the limited circumstances described below. In every case, data sharing is governed by contractual safeguards that require third parties to handle your data in accordance with applicable privacy standards.

4.1 Payment Processors

To process your deposits and withdrawals, betjilly shares the minimum necessary financial and identity data with our payment processing partners — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and card network operators Visa and Mastercard. Each payment processor operates under its own privacy policy and is responsible for the data it processes on its own systems.

4.2 Game Providers

The games available on betjilly are supplied by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive a player session token and anonymised gameplay identifiers to power the game experience. They do not receive your full identity data, contact details, or financial account information.

4.3 Identity Verification and KYC Providers

betjilly works with third-party KYC and identity verification service providers to authenticate player identities and verify age. When you submit identity documents as part of the KYC process, those documents may be transmitted securely to our verification partner's systems for processing. All such partners are required to delete your documents once the verification process is complete.

4.4 Legal and Regulatory Disclosure

betjilly may be required to disclose your personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where we receive a lawful request, court order, or are otherwise legally compelled to do so. We will notify you of such disclosures where we are legally permitted to do so.

5 Cookies & Tracking Technologies

betjilly uses cookies and similar tracking technologies on its website and mobile-optimised interface. A cookie is a small text file stored on your device by your browser when you visit a website. Cookies enable betjilly to recognise your device on return visits, maintain your login session, and understand how you use the platform.

5.1 Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the betjilly platform to function. They manage your login session, keep your account secure, and remember your in-session preferences. You cannot opt out of strictly necessary cookies as the platform cannot function without them.
• Functional Cookies: These cookies remember your preferences — such as your preferred language, currency display, and game lobby layout — to provide a more personalised experience on return visits.
• Analytics Cookies: These cookies collect anonymised data about how visitors navigate betjilly, which pages receive the most traffic, and where users encounter difficulties. This data is used solely to improve the platform and is not linked to your individual identity.
• Marketing Cookies: If you have consented to receive personalised promotions, marketing cookies help us understand which offers are most relevant to your gaming interests so we can communicate more targeted promotions to you.

5.2 Managing Your Cookie Preferences

You can manage or withdraw your consent to non-essential cookies at any time by adjusting your browser settings to block or delete cookies. Please note that disabling certain functional or analytics cookies may affect your experience on betjilly. Your browser's help documentation will explain how to manage cookie settings for your specific browser version.

6 Data Retention

betjilly retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention principles apply:

• Active account data: Personal data associated with an active betjilly account is retained for the lifetime of the account and for a minimum period of five years after account closure, in accordance with standard anti-money-laundering record-keeping requirements.
• Transaction records: All financial transaction records — including deposits, withdrawals, bets, and wins — are retained for a minimum of five years from the date of the transaction.
• KYC documents: Identity documents submitted during the KYC process are retained for a minimum of five years following account closure. Third-party verification providers are required to delete documents promptly upon completion of the verification workflow.
• Support correspondence: Customer support records are retained for three years from the date of the last interaction in a given support thread.
• Marketing data: If you withdraw consent to marketing communications, your contact details will be removed from our active marketing lists within 30 days. A minimal suppression record is retained to ensure we do not inadvertently re-add you to marketing lists.
• Technical and analytics data: Anonymised analytics data may be retained indefinitely as it cannot be linked back to any individual. Non-anonymised technical logs (such as IP access logs) are retained for up to 12 months.

When retention periods expire, personal data is securely deleted or irreversibly anonymised in accordance with industry-standard data destruction practices.

7 Your Data Rights

As a player on betjilly, you have a number of rights in relation to the personal data we hold about you. betjilly is committed to honouring these rights promptly and transparently. To exercise any of the rights listed below, contact our support team at support@betjilly with the subject line "Data Rights Request" and confirm your identity so we can process your request securely.

7.1 Right of Access

You have the right to request a copy of all personal data betjilly holds about you. We will provide this information within 30 days of receiving your verified request, in a commonly used electronic format.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update many account details directly within your betjilly account settings; for changes that require document verification (such as a legal name change), please contact support.

7.3 Right to Erasure

In certain circumstances, you have the right to request that betjilly delete your personal data — commonly referred to as the "right to be forgotten". This right applies where the data is no longer necessary for the purposes for which it was collected, where you have withdrawn consent and there is no other legal basis for processing, or where data has been unlawfully processed. Please note that this right is subject to our legal obligations to retain certain data under anti-money-laundering regulations.

7.4 Right to Restriction and Objection

You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed. You also have the right to object to processing based on our legitimate interests where you feel your rights override those interests. Where processing is based on consent, you may withdraw that consent at any time.

7.5 Right to Data Portability

Where we process your personal data based on consent or contractual necessity, and that processing is carried out by automated means, you have the right to receive your data in a structured, commonly used, machine-readable format, and to request that we transfer it to another controller where technically feasible.

8 Data Security

betjilly takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS Encryption: All data transmitted between your browser or device and the betjilly platform is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser's address bar when accessing betjilly.
• Encrypted Data Storage: Sensitive personal data — including identity documents and financial account references — is stored in encrypted form at rest. Encryption keys are managed through a secure key management system with strict access controls.
• Access Controls: Access to personal data within betjilly's internal systems is restricted on a strict need-to-know basis. Staff with access to player data undergo background screening and regular data protection training.
• Two-Factor Authentication: betjilly supports two-factor authentication (2FA) for player accounts, adding an additional layer of protection beyond your password.
• Penetration Testing: betjilly's platform undergoes regular security assessments and penetration testing by independent security professionals to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: In the unlikely event of a data breach that poses a risk to your rights, betjilly will notify affected players promptly and take all necessary steps to contain, investigate, and remediate the breach.

While betjilly takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. You play an important role in keeping your account secure by using a strong, unique password and enabling 2FA. Never share your login credentials with anyone.

9 Children's Privacy

betjilly is strictly an adults-only platform. Our services are not directed at, and are not intended to be used by, any person under the age of 18. We do not knowingly collect personal data from anyone under 18 years of age.

If betjilly becomes aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data, close the associated account, and — where applicable — report the matter to our internal compliance team. If you are a parent or guardian and believe that a minor in your care has registered on betjilly, please contact us immediately at support@betjilly so we can investigate and take appropriate action.

betjilly employs automated age-verification checks at registration and throughout the account lifecycle to prevent minors from accessing our platform. We take this obligation seriously and continually review our age-gating measures to ensure they remain effective.

10 Updates to This Policy

betjilly reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When we make material changes to this policy — changes that substantially affect your rights or how we use your data — we will notify you by posting a prominent notice on the betjilly platform and, where practicable, by sending a notification to your registered email address.

The effective date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically. Your continued use of betjilly following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you must stop using betjilly and close your account before the effective date of the change.

Previous versions of this Privacy Policy are available upon request by contacting our support team at support@betjilly. We maintain a full revision history for transparency and accountability.