Responsible Gaming
at betjilly

1 Our Commitment to Responsible Gaming

At betjilly, responsible gaming is not a checkbox — it is a core part of how we operate. We believe that gambling should always remain what it is meant to be: an enjoyable form of entertainment. Whether you are placing a bet on a BPL cricket match, spinning the reels on a Pragmatic Play slot, or joining a live Evolution Gaming casino table, your well-being comes first.

betjilly has built a comprehensive responsible gaming framework designed specifically for players in Bangladesh. We recognise that the accessibility of mobile-first gaming — via bKash top-ups, Nagad deposits, and instant mobile play — makes it more important than ever that players have clear, easy access to tools that keep gambling fun and within healthy limits.

Our responsible gaming programme covers four core pillars: age verification to keep minors off the platform, self-exclusion tools for players who need a complete break, deposit and loss limits for players who want to set financial boundaries, and time management features for those who want to control how long they play. Every tool described on this page is available to all registered betjilly players at no charge, with no waiting period, and takes effect promptly upon request.

2 18+ Age Restriction

betjilly is strictly an adults-only platform. All players must be 18 years of age or older to register an account, make a deposit, place a bet, or claim any promotion. This rule applies without exception to every player in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other locations across Bangladesh.

Age Verification at Registration

During the registration process, betjilly collects your date of birth and verifies it through our Know Your Customer (KYC) programme. Every new player is required to complete identity verification before making a withdrawal. This process typically involves submitting a copy of a valid Bangladesh National Identity Card (NID), passport, or birth certificate. Any account found to belong to a person under 18 will be closed immediately and all associated funds returned to the payment source.

Parental Controls

If you are a parent or guardian and you are concerned that a minor in your household may be accessing gambling websites, we strongly recommend installing parental control software on shared devices. Tools such as Net Nanny, Qustodio, and Google Family Link can restrict access to gambling-related websites. Additionally, if you have reason to believe a minor has registered on betjilly, contact us immediately at support@betjilly and we will investigate and act without delay.

3 Self-Exclusion

Self-exclusion is the strongest responsible gaming tool available on betjilly. When you activate self-exclusion, your account is suspended for the duration you choose, and you will be unable to log in, deposit, or place bets during that period. Self-exclusion is the right choice if you feel that gambling is no longer under your control or is beginning to have a negative impact on your life, finances, or relationships.

How to Activate Self-Exclusion

To activate self-exclusion on your betjilly account, contact our 24/7 support team via live chat or by emailing support@betjilly with the subject line "Self-Exclusion Request". State the duration you require. Our team will process your request promptly — typically within one hour of receiving it. Once confirmed, your account will be locked for the full duration of the chosen period.

Self-Exclusion Periods

• 30 days — A one-month cooling-off period for players who need a short break.
• 90 days — A three-month break for players experiencing more persistent concerns.
• 6 months — A half-year exclusion for players who need extended time away from gambling.
• 12 months — A full year exclusion for players with serious gambling-related concerns.
• Permanent exclusion — A lifetime ban from betjilly for players who choose to stop gambling permanently.

Reactivation After Self-Exclusion

Once a self-exclusion period has been set, it cannot be shortened or cancelled. At the end of the chosen period, you may contact betjilly support to request account reactivation. Our team will undertake a brief responsible gaming check before reactivating any self-excluded account to confirm you are ready to return to gambling in a safe and controlled manner. Permanent exclusions cannot be reversed under any circumstances.

4 Deposit Limits

Deposit limits allow you to set a maximum amount you are willing to deposit into your betjilly account over a given time period. Setting a deposit limit is one of the most effective ways to manage your gambling budget and ensure that you never spend more than you are comfortable with. betjilly supports daily, weekly, and monthly deposit limits in Bangladeshi Taka (৳ BDT).

Setting a Deposit Limit

You can request a deposit limit at any time by contacting betjilly support via live chat or email. Tell us the limit amount in ৳ BDT and the time period (daily / weekly / monthly) and our team will apply it to your account. Deposit limits take effect immediately when they are set, meaning the new restriction applies to your very next transaction.

Changing or Removing a Deposit Limit

Increasing a deposit limit or removing one entirely is subject to a mandatory 7-day cooling-off period before taking effect. This delay is intentional — it gives you time to reconsider the decision. Decreasing a deposit limit, on the other hand, takes effect immediately with no waiting period. This asymmetric design ensures that responsible choices are always easier to make than impulsive ones.

Loss Limits

In addition to deposit limits, betjilly can also apply a net loss limit to your account — capping the maximum amount you are willing to lose within a given period. Once your net loss reaches the limit, all betting and gaming activity on your account will be suspended until the limit period resets. Contact support to request a loss limit at any time.

5 Time-Out & Cool-Off Features

Not everyone who needs a break from gambling is ready for full self-exclusion. betjilly offers shorter time-out and cool-off options for players who simply need to step away temporarily. During a time-out, your account remains open and your balance is preserved, but you cannot log in, deposit, or place bets.

Available Time-Out Periods

• 24 hours — A one-day pause, ideal after a long session or an unexpected loss.
• 3 days — A short break to reassess your gaming habits without a long commitment.
• 7 days — A one-week pause for players who want a week away from the platform.
• 14 days — A two-week cool-off period for more sustained reflection.

Reality Check Reminders

betjilly can configure session reminders on your account that notify you after a set period of continuous play — for example, after 30 minutes, 60 minutes, or 2 hours of active gaming. These reminders prompt you to review your current session duration and recent activity before deciding whether to continue playing or take a break. To activate session reminders, contact our support team and specify the interval you prefer.

Wager and Session Limits

Beyond deposit and time-out controls, betjilly can also apply maximum wager limits per bet — preventing any single bet from exceeding an amount you specify. This is particularly useful for high-volatility games such as Spribe Aviator or Pragmatic Play slots, where individual stake amounts can accumulate quickly. Contact support to discuss the right wager limit for your playing style.

6 Warning Signs of Problem Gambling

Problem gambling can develop gradually, and it is not always easy to recognise when recreational gambling has crossed into harmful territory. The following warning signs may indicate that gambling is becoming a problem. If you recognise several of these in yourself or someone you care about, we strongly encourage you to reach out to betjilly support or a professional counselling service.

• Spending more money on gambling than you originally planned or can afford to lose.
• Borrowing money from family, friends, or financial institutions specifically to fund gambling activity.
• Gambling to recover losses — commonly known as "chasing losses" — rather than for entertainment.
• Neglecting work, family responsibilities, or personal health because of time spent gambling.
• Feeling restless, irritable, or anxious when not gambling or when attempting to cut back.
• Hiding gambling activity from family members, partners, or friends out of shame or fear of judgement.
• Repeatedly failing to follow through on decisions to stop or reduce gambling.
• Using gambling as a way to escape stress, anxiety, depression, or difficult personal situations.
• Experiencing financial difficulties — unpaid bills, mounting debts — that are linked to gambling spending.
• Spending increasing amounts of time researching gambling strategies, reviewing past bets, or thinking about the next gambling session.

7 Self-Assessment Questionnaire

The following questions are adapted from widely used responsible gaming screening tools. Answer each question honestly to get a sense of whether your current gambling habits are within a healthy range. This is not a clinical diagnostic — it is a starting point for reflection. If several answers concern you, please contact betjilly support or a professional counselling service.

8 Contact Support & Getting Help

betjilly's customer support team is available 24 hours a day, 7 days a week, 365 days a year. If you need to activate any responsible gaming tool — deposit limit, time-out, self-exclusion, loss limit, wager limit, or session reminder — our team can do this for you in real time via live chat or email. There is no bureaucracy, no delay, and no judgement.

Tips for Healthy Gambling Habits

• Always set a strict budget before you start playing and stick to it regardless of whether you are winning or losing.
• Never gamble with money that is allocated for essential expenses such as rent, food, bills, or school fees.
• Take regular breaks during gaming sessions — stand up, drink water, and step away from the screen every 30 to 60 minutes.
• Balance gambling with other leisure activities. Gambling should be one of many recreational pursuits, not the primary one.
• Avoid gambling when you are stressed, emotionally upset, fatigued, or under the influence of alcohol.
• Treat every deposit as an entertainment expense, not an investment. There is no guaranteed profit in gambling.
• Keep track of your gambling activity — how much time you spend and how much you deposit each month. Awareness is the first line of defence.
• Talk openly with a trusted family member or friend about your gambling habits. External perspective can be invaluable.